Privacy policy

Last Updated: June 2, 2026

Strike & Flame Candle Bar (“Strike & Flame,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products, book a candle-pouring experience, subscribe to our communications, or otherwise interact with our business.

By using our website, you agree to the practices described in this Privacy Policy.

Strike & Flame Candle Bar
2158 Lawndale Drive
Greensboro, NC 27408

Phone: 619-444-9842
Email: candles@strikeflame.com

If you have questions regarding this Privacy Policy or your personal information, please contact us using the information above.

INFORMATION WE COLLECT

Information You Provide

We may collect information that you voluntarily provide, including:

Name
Email address
Phone number
Billing address
Shipping address
Reservation details
Payment information
Customer service communications
Information submitted through forms, promotions, or newsletter signups

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Website activity
Search and browsing behavior
Referral sources

This information helps us improve website functionality and customer experience.

HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill orders
Process payments
Schedule and manage reservations
Communicate regarding purchases, appointments, and inquiries
Provide customer support
Deliver local delivery and shipping services
Send promotional communications
Improve our products, services, and website performance
Prevent fraud and unauthorized transactions
Comply with legal obligations

EMAIL MARKETING

If you subscribe to our email list, enter a promotion, or provide your email address, we may send you:

New product announcements
Event information
Special promotions
Company updates
Marketing communications

Email marketing communications may be managed through Privy and Shopify Email.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

RESERVATIONS & BOOKINGS

Reservations for candle-pouring experiences may be processed through Acuity Scheduling.

When booking an appointment, certain information may be collected to manage reservations, communicate with guests, and provide services.

SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

Shopify
Acuity Scheduling
Privy
Payment processors
Shipping carriers
Technology and website service providers

These providers only receive the information necessary to perform their services.

We may also disclose information when required by law or to protect our rights, property, or safety.

COOKIES & ANALYTICS

Our website may use cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze website traffic
Enhance user experience

Most web browsers allow you to manage or disable cookies through browser settings.

Disabling cookies may affect certain website functionality.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

RETENTION OF INFORMATION

We retain customer information only as long as necessary to:

Provide products and services
Complete transactions
Maintain business records
Resolve disputes
Comply with legal obligations

CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we learn that personal information has been collected from a child under 13, we will take reasonable steps to remove that information.

YOUR CHOICES

You may:

Update your contact information
Unsubscribe from marketing communications
Request information regarding personal information we maintain about you

To make a request, please contact us using the information provided above.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.